PRIVACY POLICY
ONYX ARENA Website Privacy Notice
This Privacy Notice explains how ONYX ARENA and its affiliated entities (referred to as “ONYX ARENA”, “we”, “us”, or “our”) collect, use, store, and protect your personal data when you visit or interact with our website at www.onyxarena.com (the “Website”).
ONYX ARENA is a venue operating in the Kingdom of Saudi Arabia, duly incorporated and existing under the laws of the Kingdom of Saudi Arabia, holding commercial registration number 7038038225, with its registered address at 7840 Corniche Rd, 2627 Ubhur Al Janubiyah Dist. 23734, Jeddah, Kingdom of Saudi Arabia.
We process personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.
Please note that ONYX ARENA may host events that are organized, promoted, or managed by third-party event organizers or partners. In such cases, those organizers may independently determine how your personal data is collected and processed in connection with ticketing, registration, marketing communications, and event participation. Where this applies, the relevant organizer’s privacy notice will govern their processing activities.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Notice.
This Privacy Notice should be read together with our Cookies Policy and Terms of Use, which provide additional information about the operation of the Website and your interaction with our services.
This Privacy Notice explains:
What personal data we collect.
How we use it.
When we share it.
Your rights regarding your personal data.
1- When We Collect Personal Data
We collect Personal Data when you interact with ONYX ARENA through our Website, premises, services, experiences, or communications channels. This may occur in the following situations:
Website & Digital Interactions
Browsing or interacting with the ONYX ARENA Website.
Using features that rely on cookies, tracking technologies, or analytics tools.
Registering for guest lists, invitation-only access, or digital experiences.
Applying for access to premium areas or special venue offerings, where applicable.
Submitting online reservation requests, event inquiries, or contact forms
Participating in promotional campaigns, curated activities, or seasonal programs.
Providing feedback, submitting complaints, or communicating with support channels.
Engaging with us through social media platforms
Events, Performances & Nightlife Experiences
attending concerts, performances, sporting events, exhibitions, or other venue-hosted experiences
accessing ticketed areas, VIP sections, or restricted-entry zones
entering the venue where security screening or identity verification may be required
appearing in CCTV recordings maintained for safety, operational, and regulatory purposes
Certain technical information may also be collected automatically when you visit or use the Website.
2- Types of Personal Data We Collect
Depending on how you interact with our Website, our venue or our services, we collect different categories of Personal Data necessary to provide our services, respond to your requests, and improve the Website.
Identity Information
Basic identifying details, including:
Full name.
Nationality.
Date of birth (when required for age restrictions or eligibility).
ID type/number when necessary for entry, verification, or compliance.
Contact Information
Information used to communicate with you, including:
Email address.
Phone number.
Mailing or billing address.
Sensitive Data (Limited)
Collected only when strictly required and lawful:
Biometric data, such as facial images captured through CCTV systems operated for safety and security purposes.
Health or accessibility information voluntarily provided to facilitate mobility assistance or participation in venue services.
Background check information where required for access approvals, accreditation, or security clearance.
Booking & Transaction Information
Information relating to reservations and purchases, including:
Reservation details.
Payment transaction details processed securely through authorized payment service providers.
Order history.
Venue or event access records.
Membership or Account Information
Username and login information.
Preferences and profile details.
Loyalty or membership history.
Communications
Inquiries, messages, complaints, or feedback.
Interaction records with support teams.
Website & Technical Data
IP address.
Device type.
Browser type.
Pages visited and interactions.
Cookies and similar technologies.
Media Content
Photos, videos, or other media content submitted by you or captured during your participation in events, programs, campaigns, or similar initiatives at ONYX ARENA.
3- How We Use Your Personal Data
We use Personal Data to operate, manage, and improve the ONYX ARENA Website and related services, and to support our interactions with users, partners, and the broader ONYX ARENA community. The purposes for which we may process Personal Data include the following:
Providing Event, Entertainment & Venue Services
Managing event attendance, ticket purchases, and access control.
Facilitating entry to concerts, live shows, nightlife experiences, and cultural programming.
Ensuring safe and compliant participation in entertainment activities.
Coordinating guest movement and security operations within the venue.
Supporting Bookings, Reservations & Private Events
Processing event reservations and guest registrations.
Coordinating private bookings across various ONYXARENA spaces, including:
Main Arena.
VIP & Premium Lounges.
Viewing decks.
Delivering Hospitality, Lounge & Premium Access Services
Providing premium access, VIP experience, and special seating arrangements.
Managing hospitality offerings, guest services, and related add‑ons.
Supporting personalized, experiential entertainment–driven services.
Managing Membership, Access Programs & Special Experiences
Facilitating user interactions with membership tiers, loyalty access, or subscription‑based offerings (if applicable)
Providing early access, exclusive privileges, and curated experiences for eligible members
Tailoring service delivery based on membership‑level preferences
Enhancing Digital Services & Platform Experience
Operating, maintaining, and improving the Website.
Analyzing traffic, browsing patterns, and engagement metrics.
Enhancing Website functionality and optimizing user experience
Communications
Responding to inquiries regarding events, bookings, memberships, or general support.
Sending confirmations, updates, and essential service notifications.
Providing information about schedule changes, access requirements, or operational announcements.
For Safety, Security & Compliance
Operating CCTV systems for safety, security, and incident management purposes
verifying identity where required for access control or regulatory compliance
complying with applicable legal, regulatory, and venue licensing obligations
Marketing and Promotions
Providing updates about events, experiences, and venue programming.
Sharing information about affiliated initiatives, merchandise, partnerships, and related brand activities.
You may opt out of receiving marketing communications at any time through the unsubscribed mechanism included in such communications or by contacting us directly.
4- Sharing Your Personal Data
We may share Personal Data with trusted third parties where this is necessary to operate our website, provide our services, or comply with legal and regulatory obligations. Such disclosures are limited to what is necessary and are subject to appropriate contractual and confidentiality protections.
These third parties may include:
Service Providers
Payment processors.
Reservation and booking platforms.
IT and cloud service providers.
Marketing and communication platforms.
Security service providers.
Affiliates & Parent Company
We may share Personal Data within the ONYX ARENA group of companies to support the delivery of integrated services across our venues, brands, platforms, and initiatives.
Event Organizers and Partners
Where ONYX ARENA hosts events organized or promoted by third parties, we may share limited Personal Data with the relevant organizers or operational partners where necessary to facilitate event access, accreditation, hospitality services, or venue coordination. In such cases, the relevant organizer may act as an independent controller of your Personal Data in accordance with their own privacy notice.
Authorities & Regulators
We may disclose Personal Data where required to do so by law, regulation, legal process, or government authority, or where such disclosure is necessary to protect our legal rights, ensure security, or comply with applicable legal obligations.
5- Minors’ Privacy
Certain ONYX ARENA events, venues, and areas are subject to strict age restrictions. The minimum age specified on your ticket or in the relevant event guidelines is required for entry. We do not knowingly collect Personal Data from individuals who do not meet the applicable minimum age requirements for those events or services.
Where Personal Data relates to a child or a person who is legally incompetent under applicable law, we process such Personal Data only with the consent of a parent or legal guardian. Where a parent or legal guardian provides Personal Data on behalf of such individual, they confirm that they are authorized to do so when purchasing tickets, creating accounts, registering for programs, or otherwise interacting with ONYX ARENA services on their behalf.
If you are under the applicable minimum age requirement, or under the age of 18 where consent is required under applicable law, you must obtain permission from your parent or legal guardian before using the Website or providing any Personal Data. By using the Website or attending ONYX ARENA events, you confirm that you meet the applicable age requirements or have obtained the necessary consent from a parent or legal guardian.
6- Cross-Border Transfers
In certain circumstances, your Personal Data may be transferred or accessed outside the Kingdom of Saudi Arabia, particularly by service providers or partners that support our operations and services.
Where such transfers occur, ONYX ARENA ensures that appropriate safeguards are in place to protect your Personal Data and to maintain a level of protection consistent with applicable laws and regulations, including the requirements of the PDPL
7- Data Security
ONYX ARENA implements appropriate technical, organizational, and administrative measures to protect Personal Data against unauthorized access, use, disclosure, alteration, or destruction. These measures are designed to maintain the confidentiality, integrity, and security of the Personal Data we process.
Access to Personal Data is limited to authorized personnel who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.
8- Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Notice, including providing our services, administering venue access and event participation, managing our relationship with you, and complying with applicable legal, regulatory, or contractual requirements.
Where Personal Data is no longer required for these purposes, it will be securely deleted, destroyed, or anonymized in accordance with applicable laws and our internal data retention practices.
9- Your Rights
Under the PDPL, you have rights in relation to your Personal Data. Subject to applicable legal requirements and limitations, these rights include the right to:
Be informed about the legal basis and purpose of collecting and processing your Personal Data.
Request access to your Personal Data held by Onyx Arena.
Obtain a copy of your Personal Data in a clear and readable format.
Request correction, completion, or updating any inaccurate or incomplete Personal Data.
Request destruction of your Personal Data where such destruction is permitted under applicable laws and regulations.
Withdraw your consent where the processing of your Personal Data is based on consent.
Submit complaints or inquiries regarding the processing of your Personal Data.
10- Cookies
The Website uses cookies and similar technologies to enhance functionality, remember your preferences, and help us understand how the Website is used. These technologies assist us in improving the performance and user experience of our website.
You may manage or adjust your cookie preferences through your browser settings or through any cookie consent tools available on the Website.
For further information about how we use cookies and similar technologies, please refer to our Cookies Policy.
11- Third-Party Links
The Website may contain links to third-party websites, platforms, or services that are not owned or operated by ONYX ARENA. These third-party sites operate independently and may have their own privacy policies and terms of use.
ONYX ARENA does not control and is not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy notices of any third-party websites you visit before providing any Personal Data.
12- Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal and regulatory requirements. Any updates will be published on the Website, and the revised version will take effect from the date of publication.
We encourage you to review this Privacy Notice periodically to stay informed about how we collect, use, and protect your Personal Data. The most current version will always be available on the Website.
13- Governing Law and Jurisdiction
This Privacy Notice shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.
Any dispute arising out of or relating to this Privacy Notice or the processing of personal data by ONYX ARENA shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.
14- Contact Us
If you have any questions about this Privacy Notice or about how we process personal data, you may contact us at:
ONYX ARENA
Address: King Abdulaziz International Airport, Jeddah 23737
Email: info@onyxarena.com
For additional ways to contact us, please visit: ONYX ARENA FAQ's
15- Data Protection Office
For any privacy-related inquiries, requests, or concerns regarding how we process your Personal Data, you may contact our Data Protection Officer at:
Email: DPO@mdlbeast.com
We will review and respond to your request in accordance with applicable data protection laws. If you remain dissatisfied with our response, you may escalate the matter to the Saudi Data and Artificial Intelligence Authority (“SDAIA”).